Returns & Exchanges

Who Handles the Return

The retailer who took your money. We never had the dress, never charged the card and cannot issue a refund — there is no checkout on yesnousa.com to refund from. Everything below describes how the partner side works, so you know what to expect before you buy.

The Window

Our retail partner runs a 30-day return window from delivery, and apparel is read strictly inside it: tags attached, the piece unworn beyond a try-on, unwashed, free of makeup, deodorant marks and pet hair. Trying a dress on at home and deciding no is an ordinary return. A garment with a real defect is judged separately from all of that.

How It Works

1. Open the order in your account with the partner, not here — we cannot see it.
2. Pick the item and the reason. Their system decides the route and prints the label.
3. Fold the piece into any mailer and hand it over at the point they name.
4. Keep the drop-off receipt until the refund appears on the statement. Their timing, their payment method, their email.

Exchanges

Worth knowing before you order: on apparel an exchange is usually a return plus a fresh order rather than a swap, because each size and print is its own listing. We cannot hold the M while the S travels back — we never had either one. The cheaper route is the boring one: measure bust, waist and hip, read the chart on the product page, and buy the size the numbers point to instead of the size you usually wear.

Damaged or Faulty

A split seam, a missing button, a zipper that jams, a print flaw across the front panel — photograph it the day it arrives and open the claim with the partner, choosing the damaged option. Photos taken on day one settle these fastest. We have no way to authorize a replacement.

What We Can Do

Tell you which piece here is the same cut in a different print, read a measurement chart with you, and fix our own mistakes: a wrong price, a dead button, a photo that does not match the description. Send those and they get corrected.